Lovender Candle

RETURN & EXCHANGE POLICY

Your satisfaction  is our number one priority. Please don't hesitate to contact us with any questions or concerns.  We have a 10-day return policy:

• If the item was damaged during shipment, we'll replace it

• If the item arrived melted or smeared, we'll replace it

• If we shipped the wrong item, you can enjoy it, or ship it back.

• If you have used the item, then decide you don't want it, a store credit will be available no need to return, you will be charged a 10% restocking fee on store credit.

• For all other returns the product must be in new condition with original packaging and accessories.

• All return request must be made within 30 days of purchase, send us an email explaining the problem and photo if applicable.

• Once you are approved for return, refund, or store credit, you will receive an email explaining the details of your return.

• Because of the personalized nature of our products, some items can only be returned if there is an error in your order, defect in material, or manufacturing.